This FAQ hub answers common questions about choosing candidates, interviews, fees, applications, arrival preparation, replacement and employer responsibilities.
About Ready Maid
Is Ready Maid licensed?
Ready Maid Agency is operated by Agensi Pekerjaan Expert Sdn. Bhd., holder of Licence C · JTKSM 432.
Where is the office?
The licensed office is in Kota Kemuning, Shah Alam.
Can I begin through WhatsApp?
Yes. Initial household assessment and candidate discussions may begin through WhatsApp.
Choosing a Helper
Should I choose only by nationality?
No. Individual experience, communication, attitude and household suitability matter more.
Is more experience always better?
No. Experience must be relevant to the actual duties.
Can Ready Maid guarantee a perfect match?
No. Proper assessment improves suitability but cannot guarantee a perfect employment relationship.
Baby and Elderly Care
How do I verify baby-care experience?
Ask about the child’s age, feeding, bottles, diapers, bathing, sleep and night duties.
Is a domestic helper a nurse?
No. A domestic helper should not automatically be presented as medically qualified.
Can one helper manage baby care and all housework?
It depends on the baby’s age, property size, workload and available family support.
Interviews and Applications
Can I interview the candidate?
Yes. Interviews are an important part of confirming experience and expectations.
Can Ready Maid guarantee approval?
No. Final decisions remain with the relevant authorities.
Can Ready Maid guarantee an arrival date?
No. Timing depends on documents, approvals, medical clearance, source-country procedures, visas and travel.
Fees and Replacement
What is the current working package?
RM14,999, subject to final revalidation and written quotation.
Is the helper’s salary included?
No. Salary is a separate employment obligation.
Does replacement mean every cost is free?
No. Government, medical, travel, insurance and documentation costs may remain payable.
Arrival and Employer Responsibilities
What should I prepare before arrival?
Sleeping and food arrangements, written duties, safety instructions, routines, emergency contacts and first-week training.
Who should give instructions?
One main person should coordinate important instructions.
When should I contact Ready Maid?
Contact the agency early for safety concerns, serious mismatch, repeated unresolved problems or possible replacement matters.
Recommended FAQ Navigation
About Ready Maid
Choosing a helper
Indonesian helpers
Filipino helpers
Baby and child care
Elderly care
Cooking and household work
Interviews
Application process
Fees
Cancellation
Replacement
Arrival preparation
Employer responsibilities
Safety
Privacy
Reviews
Contact
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Trust and Reviewer Information
Prepared by: Ready Maid Management, Customer Support, Candidate Matching, Documentation & Website Team
Reviewed by: Agensi Pekerjaan Expert Sdn. Bhd.
Licence: Licence C · JTKSM 432
Licensed office: Kota Kemuning, Shah Alam
Last reviewed: 1 August 2026
Ready Maid Agency is operated by Agensi Pekerjaan Expert Sdn. Bhd.