Domestic Helper Fees, Payment & Replacement Policy

Ready Maid’s current working package totals RM14,999 and is divided into three payment milestones.

Current Working Payment Structure

Payment stage	Amount	When due
First payment	RM4,500	After candidate confirmation
Second payment	RM4,500	After immigration approval
Final balance	RM5,999	After the helper arrives

Current working total: RM14,999

The final approved quotation and signed agreement remain controlling. Fees and external costs must be revalidated before publication and payment.

Current Working Cancellation Structure

Cancellation stage	Current charge
Before candidate confirmation	Full refund
After candidate confirmation	RM4,000
After immigration approval	RM6,000
After ticket issuance	RM8,500

Why Staged Payments Are Used

Candidate sourcing and confirmation

Employer and candidate documents

Contract preparation

Immigration processing

Source-country procedures

Medical, insurance and visa stages

Travel and arrival procedures

Possible Inclusions

Candidate sourcing and shortlisting

Interview arrangement

Document checking

Application coordination

Immigration and source-country support

Travel coordination

Arrival and onboarding guidance

Replacement support

Possible Exclusions

Helper salary

Renewal and levy

Additional medical tests

Extra embassy or source-country charges

Airfare increases

Insurance changes

Candidate-change or reapplication costs

Costs outside the replacement period

Payment Safety

Verify the legal company

Verify the bank-account name

Check the quotation and candidate reference

Confirm the payment stage

Obtain an official receipt

Retain all payment records

Replacement Support

The current working arrangement provides one replacement within the contract period, subject to signed terms, qualifying circumstances and applicable additional costs.

Replacement period

Eligible and excluded situations

Candidate reselection

Government costs

Medical and travel expenses

Documentation charges

Employer responsibilities

Important Pricing Note

Management must revalidate the package, payment stages, inclusions, exclusions, cancellation charges, replacement terms and external costs before publication or customer payment.

Trust and Reviewer Information

Prepared by: Ready Maid Management, Customer Support, Candidate Matching, Documentation & Website Team